STELLA™ AI, your intelligent assistant for phone and web inquiries. Enhancing experiences, STELLA handles easy questions, showcases cars, schedules appointments, and seamlessly connects customers to your staff for complex topics.
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AI-Powered Customer Engagement Platform
- Answers calls on the 1st ring, 24/7
- Intelligent, personalized conversations
- Consistent, branded experience
- Natural language interactions
- One Platform. All Channels
STELLA™AI transforms phone and web interactions across sales, service and reception seamlessly handling simple inquiries, directing complex ones to dealer staff. With notes, alerts, and analytics, dealers deliver world-class experiences, having command over all channels by assisting customers, transcribing calls, and providing analytics and alerts.
STELLA™ Reception operates like a live person, answering calls with friendly, natural language, can transfer calls, monitor lines, take messages, and transfer to text if your staff is unavailable.
STELLA™ Service handles service calls intelligently, and by using dealer rules, opcodes, brand maintenance guidance, and a scheduler, STELLA streamlines the service booking process.
Schedule a demo with Stella Automotive AI here.
STELLA™ Platform Characteristics
- Microsoft's Global Automotive Partner
- Complete transcription of all customer calls via STELLA™
- In-Depth analytics
- Immediate alerts for critical events, such as customer recalls
- Seamless API integrations with industry leading CRM, DMS, CDP, Scheduler, Recall, Trade Valuations, and more
- Compliance with Soc-2 and GLBA Standards
- Strict Data Privacy exclusively for your dealership
- Empowers intelligent customer service using your data