Resources

The bridge from Service to Sales has been under construction for quite some time, but has never been as important as it is today. Decreased inventory, supply chain issues, and higher prices have co ...

After-hours leads matter. Customers are submitting leads, chatting, or texting when it is most convenient for them, and you are paying the same amount of money to attract and retain these customers ...

Mystery shops have become more important than ever in 2023. Even knowing how critical customer engagement is, it can be a chore to ensure that every aspect of your customer engagement is executed c ...

Get your dealership up to speed with the latest cybersecurity tips and information in an exclusive webinar featuring former CIA CISO Bob Bigman, hosted by The Shop powered by FordDirect and One Ste ...

With personal data spread across various platforms, car dealerships face increased risks of data breaches and privacy violations.  This makes dealerships attractive targets for cybercriminals, ...